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Hagigame Responsible Gaming — Play for fun, not under pressure

Hagigame believes gaming should be fun, not a burden. Use our responsible gaming tools and always stay in control.

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Set a time limit
Deposit Limit
Self-exclusion
24/7 support

Responsible Gaming Tools

Use these tools to keep your Hagigame experience fully under your control.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit in advance. Decreasing your limit takes effect immediately; increasing it requires a 72-hour waiting period.

Active immediately
Loss limit

Set the maximum amount you're willing to lose in a given period. Once the limit is reached, gaming stops automatically — no exceptions.

Automatic protection
Time limit

Set a daily or weekly time limit for how long you play. With the session timer on, you'll get a reminder when your time is up.

With reminders
Cooling-Off Period

Need a short break? Set a cooling-off period of anywhere from 24 hours to 6 weeks. Your account will be locked for the duration.

Your choice
Self-exclusion

For a longer break, set a self-exclusion period of 6 months to 5 years. Your account will not be reactivated for any reason during this time.

Permanent protection
Reality check

Pop-up notifications will appear at regular intervals showing how long you've been playing and how much you've spent — helping you stay aware.

Raising awareness

What is responsible gaming?

Responsible gaming means playing in a way that doesn't negatively affect other areas of your life — family, work, health, or finances. At Hagigame, our goal is to entertain, not to cause harm.

Online gaming can be great fun, and millions of people enjoy it responsibly every day. Problems only arise when gaming gets out of control — and that's exactly what Hagigame's responsible gaming program is designed to prevent.

We believe prevention is better than cure. That's why we provide tools upfront, raise awareness, and offer support whenever needed — without judgment, and always sincerely.

Core principles of responsible gaming

  • Gaming is for fun, not a source of income
  • Only bet what you can afford to lose
  • Don't keep playing in an attempt to win back what you've lost
  • Set a fixed budget and time limit before you play, and stick to them
  • Don't play while under the influence of alcohol or substances
  • Keep a balance with other activities
  • Spend time with family and friends

Keep in mind: Responsible gaming is not a sign of weakness — it's a sign of smart play. Knowing your limits and sticking to them is what separates a true player from the rest.

Recognise the warning signs

Sometimes we don't realize gaming is becoming a problem. If you notice any of the signs below, stop and seek support.

The urge to chase losses

You feel the urge to keep betting after a loss in hopes of winning it back.

Exceeding your budget

Repeatedly going over the set budget.

Hiding gaming activity from family

Hiding your gaming habits from family or friends.

Neglecting work and family

Gaming is cutting into time for work, studies, or family.

Gambling with borrowed money

Borrowing money or spending savings to fund gaming.

Emotional distress

Feeling irritable, anxious, or moody when unable to play.

If any of the signs above apply to you, don't wait — reach out to our support team. No judgment, just help.

Self-Assessment

Read through the questions below and answer them honestly. If you find yourself saying "yes" to most of them, it may be time to seek support.

1

Have you ever spent more time gaming than you intended?

2

When you lose, do you bet more to try to win it back?

3

Has gaming caused arguments with family or friends?

4

Have you ever borrowed money or dipped into savings to fund gaming?

5

Do you feel irritable or uncomfortable when you can't play?

6

Is gaming affecting your work, studies, or daily life?

7

Have you ever tried to stop gaming on your own and failed?

3 or more "yes" answers: Talk to us. Seeking help is not a weakness — it's the best way to take care of yourself.

How to use the protection tools

Hagigame's responsible gaming tools are straightforward to use. Just a few simple steps and your gaming experience becomes safer.

1
Log in to your account

Log in to your Hagigame account and click the profile icon in the top right corner.

2
Open "Responsible Gaming" Settings

From Account Settings, select the "Responsible Gaming" option.

3
Set your preferred limits

Deposit limit, time limit, loss limit — choose the tool you want and set your amount or time.

4
Confirm

Decreasing a limit takes effect immediately. Requests to increase a limit take 72 hours to go through — this is intentional.

5
Get help from support

If you run into any issues or need help using the tools, contact our 24/7 live chat support.

Protection of Minors

Hagigame strictly enforces an 18+ policy. We actively work to prevent minors from accessing our platform.

Advice for Parents

  • Use parental control software on your device
  • Keep your account details and password secure from children
  • Keep your payment details and banking apps protected with a password or biometric lock.
  • Have an open conversation with your child about the risks of online gaming
  • If you have any concerns, notify our support team right away

Important: If you suspect a minor has opened a Hagigame account using false information, contact us immediately. We will take prompt action.

FAQ

Your account cannot be reactivated before the self-exclusion period ends — this is by design. Once the period is over, you will need to actively request reactivation yourself, and a cooling-off period will apply.

Yes, decreasing your deposit limit takes effect immediately. To increase it, you'll need to wait 72 hours. This rule is in place to protect you from raising your limit on impulse.

Hagigame live chat support is available 24/7. Click the support icon on the website or app. You can also reach us by email at [email protected]. Our support team is here to help.

No. Using tools other than self-exclusion will not close your account. Deposit limits, loss limits, and cooling-off periods only restrict specific activity — your account stays active and withdrawals remain available.

Family members are welcome to contact our support team. We handle all enquiries with full confidentiality and offer guidance accordingly. However, any changes to an account must be requested directly by the account holder.

Hagigame's Commitment

All games are powered by internationally certified RNG technology

Responsible gaming tools are free and easy to use

24/7 support in Bangla

The 18+ policy is strictly enforced

Support provided without pressure or judgment

No promotional messages are sent during the self-exclusion period

Useful Links
FAQ — Frequently Asked Questions Terms and Conditions Privacy Policy About Us
Keep in mind
  • Gaming is for entertainment, not income
  • Chasing losses is dangerous
  • Never bet more than your budget allows
  • If something feels wrong, seek help immediately
18+

Hagigame is intended for adults aged 18 and over only. Please play responsibly.

Start playing safely on Hagigame

Play safely and enjoy the experience with Hagigame's responsible gaming tools. Join us and stay protected.

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